Repairs: What You Need To Know

YES: This phone is serviceable in Australia, but only by our authorised repair agents. Beware if purchasing the same model elsewhere as ordinary mobile repair shops cannot fix it

Buying a rugged outdoor phone could save you hundreds by reducing phone breakages, but you can’t just blindly purchase any old rugged phone from any old website and assume it is going to go smoothly. Here’s what you need to know:

Rugged phones are a specialised market. Many of the big telcos no longer sell them. Anyone can buy them at wholesale from Ebay – even direct from the Chinese manufacturers – but you can’t buy a repair from them. If something goes wrong, whether it’s a warranty issue or user-caused, you probably won’t find anyone who can fix it.  All those suburban mall phone repair centres carry parts for run of the mill Samsung and iPhones – they don’t carry parts for rugged phone brands, and without specialist technical help they don’t know how to fix them. So if you waltz in with a rugged phone, most won’t touch it and suddenly a cheap deal on the internet turns into a useless expensive brick.

That’s why Rugged Phones Australia sells our range at retail price, not wholesale. We know that the only sustainable business model for rugged phones is one that includes parts and service. Like the big networks, we back our range with a two year warranty which is the difference between retail and wholesale. That means we won’t sell you a phone unless we can get parts and get the phone serviced by techs in Australia. We get technical assistance direct from the manufacturers. Our Auckland-based technical team then provide support to the Australian mobile repair teams who will fix your phone in the unlikely event something goes wrong.

We hold parts in Australia and have repair teams who CAN service your phone. You won’t get that reassurance anywhere else.